Call Center Supervisors - US

To apply, please send your resume to Call Center Manager: Mary Stevison at This email address is being protected from spambots. You need JavaScript enabled to view it.

Please be sure to use the following in the subject line: Call Center Supervisor

Job Summary

We are seeking professionals pursuing an exciting career path in market research in our St. Louis Call Center. If you are seeking variety and challenge in your day-to-day activities and enjoy working in a team-based environment this may be the position for you! You will join our team of data collection professionals focused on row and specialty crops, turf, ornamentals, seed, farm equipment, pest control, animal health, etc. Previous background and/or experiences in working in other call centers, the agriculture or animal health industry, are highly valued, but not required. 

As a Call Center Supervisor, you will report directly to the Call Center Manager and will be responsible for assisting in the day-to-day operation and management of the Call Center by effectively utilizing resources, setting and meeting target objectives, implementing and managing process improvements, coaching and developing the progress of the Telephone Research Interviewers.

Location

US - St. Louis
Positions Available - 2

Call Center Supervisors must be available to work Monday through Friday, some weekends are required. We are seeking one Day Shift Supervisor whose shift will begin as early as 7:30 am and one Evening Shift Supervisor whose shift will start as early as 2 pm and end as late as 11 pm. The Day Shift Supervisor must be willing to work up to 35-40 hours per week, when needed. The Evening Shift Supervisor must be available 25 hours per week, based on business needs.

Main Responsibilities

  • Monitor individual and group levels of productivity and communicate improvement plans and progress reports with Telephone Research Interviewers
  • Assess Telephone Research Interviewer skills and abilities and administer annual job performance reviews
  • Follow up on assignments and / or priorities to determine the degree of completeness
  • Project management; drive projects from initial planning through completion by effectively managing all staff, sample, tracking reports and accurate projection setting
  • Prepare daily schedule of interviewer project assignments in efforts to meet deadlines in a timely manner
  • Act as a coach and mentor in efforts to build weaknesses into real strengths through ongoing remedial coaching sessions
  • Assist in recruitment of and interviewing of new employees, when needed
  • Analyze reports to determine if production goals and/or expectations are met; if needed, develop improvement plans
  • Maintain strict confidentiality of personnel information and records

Education and Work Experience Requirements

  • Must have High School Diploma or GED, minimum

  • Call Center experience or Ag/ Animal Health background desired, but not required
  • Superior organizational skills, strong people skills, attention to detail & demonstrated commitment to accuracy
  • Excellent written & verbal communication skills a must
  • Willingness to work as a Team

Technical Skills Required/Desired

  • Proficient in Microsoft Office and Excel and basic computer skills, etc
  • Knowledge of various Telephony predictive/ non-predictive calling platforms and TCPA regulations a plus, but not required

To Apply

Please send your resume to Call Center Manager: Mary Stevison at This email address is being protected from spambots. You need JavaScript enabled to view it.

Please be sure to use the following in the subject line: Call Center Supervisor